Please find all legal details concerning your right of withdrawal in our disclaimer.
Return payments have to be covered by the customer. However, we cover mail expenses for returns within Germany if the value of return goods exceeds 40,00 €.
Please note: We know that sometimes things just won't fit. Unfortunately, reshipments have a negative influence on our envirement. At Dakine Shop, we have been standing up for environment protection for years. Please help us, to keep transport distances and packing materials to a minimum.
How do I send my order back?
To assure a quick and uncomplicated processing of your reshipment, please proceed as follows:
- Please make sure to send back all articles with the original label and wrapping
- Pack your articles decently in order to avoid damage and dirt during the reshipment
- Attach a copy of the bill or a disclaimer form to the sending. You can access and print your bill at any time by logging into your customer account.
Please send the items you want to return to:
Dakine Shop GmbH
Alte Landstrasse 17
Deutschland / Germany
If you have any doubt, don't hesitate to contact our customer service. Just use our online contact form, our live chat or send an email to firstname.lastname@example.org. Our service hotline can be reached at +49 (0)89 35 06 17 17 (standard telephone fees) Mon-Fri from 9am – 6pm and Sat from 10am – 4pm.