|Step 1||Step 2||Step 3|
|Log into your account and print out the return form(if needed, sent via e-Mail).||Write down the cause (not mandatory) and your bank account details (if you paid via bank transfer) into the return form.||Pack your products and the return form into the package. (Instead of the return sheer, you can also put in the disclaimer form)|
|Step 4||Step 5||Step 6|
|Stick the printed Shipping Label on the package.||Bring the package to your next post office.||The funds of your payment will be returned automatically after your return has been processed.|
- Please make sure to send back all articles with the original label and wrapping
- Pack your articles decently in order to avoid damage and dirt during the reshipment
- Attach a copy of the bill or a disclaimer form to the sending. You can access and print your bill at any time by logging into your customer account.
Returning individual products from your charge free delivery might drop the total amount of your order to less than the respective minimum order value for your country. In this case you will be charged additional delivery fees retrospectively. All other costs incurred by us for the receipt of goods, product inspection, booking of the credit note, repayment and restocking we will of course gladly take over for you!