Frequently Asked Questions
Our online shop is still available
All orders will be dispatched as usual
Our customer support keeps in touch with you by live chat, e-mail and phone
The health of all customers and employees is our top priority
Payment & Vouchers
Which payment options does Dakine Shop offer?
Is credit card payment secure?
Why was my credit card payment canceled?
Where do I find your bank account details for an advance payment?
Will incoming payment be confirmed?
Why has my payment not been received so far?
Where can I redeem a voucher code?
What conditions are required for redeeming a voucher code?
How can I contact the customer service?
How does your Live Chat work?
How can I subscribe to or unsubscribe from the newsletter?
Is there a retail store besides the online shop?
How do I get stickers & free stuff?
Select articles and size and add the desired Dakine products by clicking into the shopping cart. Choosing the right size our size charts will help you. Then you proceed to checkout. There you can either log in with your Dakine Shop customer account and password or register as a new customer.
Step by step you are guided through the ordering process and you will be asked to enter an address and payment data. Please make sure that we will have all your correct details such as name, email and current address.
If your order is displayed in the "My Account" section, it has been received by us. If you do not receive a confirmation email, please check your SPAM folder and / or make sure that you had the correct email address. If you have any questions do not hesitate to contact our customer support.
Can I add or delete products or change the delivery address? If your package is not already shipped, our customer support can cancel or change your order.
Klick here to quickly and easily register for a free customer account.
At Dakine-Shop you can also order as a non-registered customer. However, your customer account offers you numerous advantages:
> Faster ordering process
> Order Status & Shipping Information
> Overview of ALL orders
> Return label can be printed easily and quickly
> Save wish lists and share them with friends
We accept all major online payment methods. Here is an overview.
As an EHI-certified online shop, we guarantee secure electronic payment transactions. During your order all your personal data is transmitted encoded via internet. Your credit card information is not stored by Dakine Shop, rather being gathered and processed directly by our payment service provider.
For your own safety, your credit card provider uses the "Verified By Visa" or "Mastercard SecureCode" security code activation. This requires loading the external page of Visa or Mastercard, which may be prevented by your pop-up blocker or firewall setting. If it still does not work, please change your payment method.
You can find our bank details here.
As soon as your payment by SOFORT, credit card, PayPal, Amazon Pay has been received, you will receive a payment confirmation by email. If you prefer to invoice the money yourself via bank transfer, depending on the bank, the money transfer can take 4-5 business days. Unfortunately, we can not send your order until the payment is registered with us. If you have any problems, please contact your bank.
If you prefer to invoice the money yourself via bank transfer, depending on the bank, the money transfer can take 4-5 business days. Unfortunately, we can not send your order until the payment is registered with us. If you have any problems, please contact your bank.
You can redeem your coupon code after clicking on the "checkout" button here:
If the voucher is redeemed, the corresponding amount will be deducted from the total sum. Please note the minimum order value for discount vouchers.
There are two different types of vouchers: gift vouchers and discount vouchers. Please consult our voucher conditions.
Here you can find an overview about our target countries, shipping costs and delivery times.
Here you can find an overview of our destination countries, shipping costs and delivery times.
Here you can find an overview of our destination countries, shipping costs and delivery times. After a certain minimum order value we deliver free of cost to your country.
Our partners DHL and GLS provide online tracking on their homepages. Click here and scroll down for more information.
If it should not be possible to deliver your parcel, you will find a pick-up ticket in your post box to pick up the package at a local post office. If you have questions about the package delivery, you can contact the DHL or GLS parcel delivery.
For questions about our products and ordering process, you can contact our customer service by phone during opening hours or you can contact them by email. Here you can find our contact details.
To chat with a Dakine Shop employee during opening hours please click In the shop on the Chat icon in the lower right corner:
We are pleased that you are interested in exclusive Dakine news, offers, promotions and new products. Here you can subscribe or unsubscribe from the Dakine Shop newsletter.
Dakine Shop has a retail space in Ottobrunn close to Munich. You can visit us and see our Dakine items or pick up your online order.
Here you can find information about our special promotions and free articles.
Current customer Questions related to the Coronavirus Lockdown
Our online shop is still available
As usual, our online shop is still available 24 hours per day to receive your orders! There are currently no restrictions and we can provide you with all of our online services.
On April 27th, 2020, we were also able to reopen our store in Ottobrunn near Munich again to the public. Please make sure that due to the current requirements of the Federal Ministry the access is currently only permitted wearing a face mask and maintaining a minimum distance of 2 meters to other customers and our store employees.
Our address and opening times are as usual:
Dakine Shop GmbH
Alte Landstr. 17th
85521 Ottobrunn near Munich
Mon - Fri: 9 a.m. - 6 p.m.
Sat: 10:00 a.m. - 4:00 p.m.
According to their current updates, DHL will continue their shipping to all regions possible, taking all necessary hygiene measures into account. If you wish, they can deliver your parcel 100% free of contact.
Despite social lockdowns, we'll be in touch with you! Our customer support has extended is happy to help you and receive your requests by live chat, email and telephone. You are also welcome to contact us via social media.
Of course, the health of all customers and employees always comes first! We are carefully taking all necessary safety precautions and are constantly monitoring the politic recommendations. At the same time, you can currently be sure that you will receive your order safely, quickly and reliably.